1. Delivery Zones
We deliver:
- Light products (less than 35 kg): throughout Morocco
- Heavy products (materials): Greater Casablanca
2. Delivery Times
Light products (tools, accessories): 📦 24 to 72 business hours
Heavy products (cement, plaster, wood, sand, bricks, tiles, etc.): 🚚 24 hours to 5 business days
3. Delivery Conditions – Heavy Products
Materials are delivered only at the truck's side.
This means:
- no transport upstairs
- no handling inside the building
- the customer must provide a team for unloading
- the customer must ensure truck access
If access is impossible, the carrier may:
- refuse to deliver,
- charge for a return or new delivery.
4. Verification upon Receipt
The customer MUST:
- check packages
- verify the condition of the goods
- note any damage on the delivery slip
Without written reservation → no claim accepted.
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5. Return Policy
See Refund Policy:
👉 /policies/refund-policy
6. Delivery & After-Sales Contact
📩 Email: sav@binashop.ma