1. Purpose
These General Terms and Conditions of Sale (GTC) define the rights and obligations between:
- The online store (hereinafter "the Seller"),
- and any natural or legal person placing an order (hereinafter "the Customer"),
in the context of the online sale of construction materials, tools, and related products.
2. Products
The store sells:
- construction materials (cement, plaster, sand, bricks, wood, etc.)
- plumbing, electricity, hardware, household goods, paint
- power and hand tools
- accessories and consumables
Each product includes:
- a description
- an indicative photo
- a price including VAT
- its weight / technical specifications
The Seller makes every effort to ensure the accuracy of the information.
Photos may have minor variations.
3. Prices
The displayed prices:
- are expressed in Moroccan Dirhams (MAD)
- include Moroccan VAT
- do not include delivery fees
The Seller reserves the right to modify its prices at any time.
The applicable price is that displayed at the time of the order.
4. Order
The Customer validates their order after:
- product selection
- cart confirmation
- entering delivery information
- payment validation
This validation constitutes an unreserved acceptance of these GTC.
The Seller reserves the right to cancel any order:
- in case of suspected fraud
- in case of obvious error in price or product
- if the product is unavailable
In this case, the Customer will be fully reimbursed.
5. Payment
Accepted payment methods are:
- Secure online payment (Moroccan bank cards)
- Cash on delivery (if available)
- Bank transfer (optional)
Online payment is secured via our certified partners.
The Seller never has access to the Customer's banking data.
6. Delivery
6.1 Served Areas
The Seller delivers in:
- Greater Casablanca for heavy products exceeding 45 kg
- All of the Kingdom of Morocco for light products, therefore under 45 kg
6.2 Delivery Times
- Light products: 24 to 48 working hours
- Heavy products / materials: 24 hours to 5 days
6.3 Conditions for Heavy Materials
For products such as cement, sand, mortar, plaster, bricks, tiles, wood:
- delivery to the truckside only
- no delivery to upper floors or inside the construction site
- the Customer must ensure:
✔ safe truck access
✔ handling for unloading
✔ presence on site for verification and signing of the delivery note
6.4 Verification upon Delivery
The Customer must:
- check the package condition
- report any damage on the delivery driver's slip
- refuse the goods if necessary
No claim will be accepted after 24 hours without proof.
7. Returns and Right of Withdrawal
7.1 Affected Products
In accordance with Law 31-08, the Customer has:
- 7 days to return an UNOPENED and UNUSED product.
7.2 Non-Returnable Products
The following products are EXCLUDED from the right of withdrawal:
❌ materials whose packaging has been opened
❌ opened bags of cement, plaster, or mortar
❌ used or installed items
❌ cut, weighed, or custom-prepared materials
❌ Sand, gravel, bricks, wood
❌ any heavy product damaged after customer unloading
7.3 Procedure
The Customer must contact:
📩 Customer Service Email: sav@binashop.ma
Returns are accepted only after written validation by the Seller.
Return shipping costs are at the Customer's expense, except in case of proven defect.
8. Defective Products
If a product is delivered:
- broken,
- defective,
- or incorrect,
the Seller will offer, depending on the case:
✔ replacement
✔ credit
✔ refund
Proof (photos/videos) is required within 24 hours of delivery.
9. Personal Data
Collected data is used for:
- order management
- delivery
- billing
- customer relations
No data is transferred outside of Morocco.
The Customer may request:
- access
- modification
- deletion
Via email: contact@binashop.ma
10. Responsibilities
The Seller is not responsible for:
- incorrect use of products
- risks associated with handling by the Customer
- delays caused by the carrier
- refusal of delivery if truck access is impossible
The Customer is responsible for:
- providing an accurate address
- being present at the time of delivery
- arranging for unloading of heavy materials
11. Invoicing
An invoice is issued after payment and sent by email.
12. Force Majeure
Neither party is responsible in case of an unforeseeable event impacting the execution of the contract:
- natural disasters
- strikes
- logistical breakdowns
- closed roads
- exceptional shortages
13. Applicable Law – Jurisdiction
These GTC are governed by Moroccan law.
In case of dispute, the Moroccan courts of the Seller's registered office have jurisdiction.
14. Customer Service Contact
📩 Email: contact@binashop.ma
🕐 Hours: 8:00 AM to 5:00 PM, Monday to Sunday